Terms and Conditions

Company Details

The Watch Superstore Limited (Registered in England and Wales 9308769)
VAT registration number: GB 199 2179 58
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK.
Trading as thewatchsuperstore.com
Telephone: 0845 862 6663 (UK) or +44 845 862 6663 (International)
Office Hours: 10am - 5pm, Monday - Friday


Terms and Conditions means the Terms and Conditions of sale, set out below.
Product(s) mean the product or products described in the Order.
Order means your order of the Product(s).
Price means the price of the Product(s)
We or Us refers to thewatchsuperstore.com.

Purchase Contract

Once you place the Order for the Product(s) and We accept the Order by sending you an email confirmation, a contract between you and Us is created. This initiates the Purchase Contract and We will ship the goods as per the Terms and Conditions.

Shopping With The Watch Superstore

We have aimed to create an open and easy to use website that will enhance your shopping experience with us. Search and select your watch from our extensive collections and then click add to cart, which will then create the virtual shopping cart for you. You can then view this and when you’re ready to pay and checkout, you will be able to follow the prompts to set up an account or log in to your existing account. You can pay using a credit or debit card through our system or use PayPal.


All prices displayed on thewatchsuperstore.com are inclusive of VAT, which is currently set at 20%.

When you order from Us, you are confirming that you are over 18 years old and that the credit or debit card you are using to pay for the Order is yours. All payments made through thewatchsuperstore.com are subject to validation checks by the card issuer and We are not responsible for any refusal of payment from the card issuer or any delay or non-delivery that may cause.


We accept all major credit and debit cards: American Express, Delta, EuroCard, Maestro, MasterCard, Solo, Switch, Visa ,Visa Electron & PayPal.


Our Liability is not restricted by anything in these Terms and Conditions:

This includes death or personal injury caused by our negligence (section 2(3) of the Consumer Protection Act 1987), fraud or fraudulent misrepresentation or any other matter that we must legally be liable for.

If you or Us are affected by circumstances that are beyond reasonable control of either party - a Force Majeure, then you or Us should inform the other party immediately. In that sense, the party will not be in breach of this agreement or liable for any delay or non-performance. Force Majeure can include hurricanes, earthquakes, war, riots and crimes and any other even legally termed as an Act of God.

Please note that in the unlikely event that you are not satisfied with your purchase, you can return it to us. These terms do not affect your statutory rights and we have worked to ensure that the returns process is simple and straightforward.

Unwanted Goods

If you are not entirely satisfied with your purchase, you can inform us by email within 31 days of the date you receive the items. If the items are still in brand new condition and are unworn, we will refund the price you paid, minus any delivery charges. If the item(s) you have ordered are incorrect or faulty, we are happy to offer you an exchange. Please ensure that goods are returned to Us within 14 days of your notification email being sent.

If you contact us within 14 days of receiving goods that are not to your satisfaction, we will refund the price you paid, minus any delivery charges. If you contact us after 14 days but within 31 days of receiving the goods, we will refund you the price you paid, minus any delivery charges and a £9.99 restocking fee.

Please note that re-sized or personalised products may not be returned. Any re-sized or personalised items that are faulty will be investigated on an individual basis before We can offer any refunds or exchanges.


Refunds will be made to the card that was used for payment. Please note that refunds can take between 3 and 5 working days to appear on your statement.

Faulty Goods

If you receive a damaged or faulty product, please contact Us and return the item within 14 days so that We can replace it or refund you.

Returns Instructions

Please email Us to inform Us that you wish to return goods.Once we understand your individual situation, We will instruct you to return the goods, ensuring that they are fully insured for the purchase price. We are not responsible for any items lost or damaged during this return process. Please ensure that you include a brief description of the problem and order number with the returned products.


- 0845 862 6663 (UK) or +44 845 862 6663 (International).


-The Watch Superstore, 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom.

Terms And Condition For Promotional Codes

  1. Our promotional codes can only be used on our website.
  2. Our promotional codes have no cash value.
  3. Our product specific promotional codes can only be redeemed against that item.
  4. Our product, range or manufacturer specific promotional codes are only valid whilst stocks last.
  5. Only one promotional code per order.
  6. Our promotional codes are not valid with sale items.
  7. Our promotional codes cannot be redeemed against existing purchases.
  8. Our promotional codes are not valid with price match items.
  9. We reserve the right to alter or cancel promotions and promotional codes at any time.


The validity of these Terms And Conditions and the remainder of the provision in question shall not be affected if any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or part.

Whole Contract

These Terms And Conditions are representative of the whole contract between Us and you.


None of these Terms And Conditions restrict any of your statutory rights. You agree to submit to the jurisdiction of the English Courts as this Contract shall be governed by English Law.

The highest liability that may come from any Order to you from this Contract is limited to the price of the Product(s) within the Order. .

Therefore, We are not liable for any loss from or in connection with faulty products in any way.

Our Rights

If we have discontinued the Product(s) you order, no longer sell them, or we cannot get payment authorisation or there are pricing errors regarding the Product(s), then we reserve the right to not accept your Order. If there is a pricing error, we will email you to inform you. We will only process your Order once you have replied by email to accept and notify Us that you are willing to pay the correct amount.

Without notice, we may disable or modify any part or entirety of this website, permanently or temporarily. We are not liable to you or any third party for any adjustments or disablement of the website or Terms And Conditions. Your use of the website constitutes your acceptance of any of these changes so it is your responsibility to read the Terms and Conditions and accept or refuse any changes to them. Anything you do not accept in the Terms And Conditions should result in you ceasing use of the website immediately.


Intellectual Property

All content on our website is available only for your personal use. Material and content contained within the website is not for commercial use and you may only access or download the material for your personal records. You agree that all copyright, trademarks and intellectual property rights within the content and material on this website should only ever remain vested in Us or licensors of Us. Any commercial or non-personal use of Our material and content is prohibited and you agree and acknowledge that you may not copy, publish, distribute, reproduce, transmit, display or create material that derives from this content and material.

External Website Links

If you have any queries or concerns around an external website you should contact that site’s administrator. Thewatchsuperstore.com is not liable for any content on external sites and therefore We cannot endorse the accuracy or reliability of the information, products or services on them.

Other Policies From thewatchsuperstore.com

Here are the links to all of our policies. Please read through them in detail and ensure that you understand them before you place an Order with Us as this process constitutes your approval of the Terms And Conditions and agreement to be bound by Our policies.

Gift Vouchers
Price Match Policy
Privacy Policy
Product Review Policy
Elite Points Policy